ERROR MSGWe would like thank you for visiting this section of our website. We have redesigned this site to provide you with more updated information concerning all of the services attached to our various products.

At the top of this page under Policy Services you will find "links" to different pages within this site that we believe you will find helpful, FAQs - Frequently Asked Questions, the Form Center, and the Request Information page. Also at the top is the main "link" to our Products page. This will allow you to view the different insurance and non-insurance products that we offer.

Kastrup hotels However, we believe our first job in customer service is to provide you a little background information about us and introduce ourselves to you. We hope you enjoy this small glimpse into our Company and our missions.

Jack Londen, CEO, began his career in this industry by selling life insurance policies the old fashioned way (by knocking on doors). He firmly believed in the product he sold and was committed to providing his customers the best service available. However, he found the service given to him by the company he represented was not up to his standards. Therefore, he started his own company.

In 1963, Jack Londen started Arizona Trust Life Insurance Company. Through many acquisitions and mergers, Lincoln Heritage Life Insurance Company is today the surviving insurance company of the Londen Companies.

We strive to provide efficient, effective, empathetic and prompt service to our agents and their customers, our policyholders. Our associates are committed to providing the best service possible, and they are empowered to make decisions to best serve our customers.

Our Customer Service Team is currently comprised of thirty-nine associates dedicated to providing the best service possible. Whether they are taking calls, processing paperwork, paying claims, applying premium payments, imaging correspondence into our computer system, or pulling files, they work together as a complete team to provide you the BEST service possible.

You will find our devotion to the customer in the fact that our management team is constantly reviewing and monitoring our systems and procedures doing what is needed to keep our operations running smoothly. Each is dedicated to ensuring that you, the customer, get the best service possible.

• Keith Perkins, FLMI, ACS Vice President -- He began his career with Londen Insurance Group in 1988 and currently oversees all the operations of the customer service team. He believes in a hands-on style of management and uses his knowledge of the different types of policies and procedures to try to improve our systems to make them more user and customer friendly.

• Amanda Swyers , ACS Call Center and Reception Assistant Manager Amanda began her career with the Londen Insurance Group in 1993. She has worked in many different areas of the Company including marketing, premium accounting, policyholder service and the file room.

• Vicki Sheffield , ACS Call Center and Reception Assistant Manager Vicki started with Londen Insurance Group in 1995 and has worked in premium accounting, claims, underwriting and policyholder service. Her focus is on providing continuing training and support for the call center and reception associates and to provide the highest standard of customer service.

• Mark DeCroce Policyholder Service and Premium Processing Manager Mark has worked in numerous areas of the Company since 1990. His area of expertise is broad-based. He brings a strong management style to his area and is able to effectively manage the two areas to best provide quality customer service to two very diverse and demanding areas..

• Cris Ekadis Imaging and Mail/Room Assistant Manager - Our newest member to the management team. Cris has worked with us for approximately three years. He is very knowledgeable about our mail, file and imaging areas and is working very hard to make these areas streamlined and efficient for our customers. He has implemented several new procedures in his area that will pay big dividends in our customer service areas. He is also working with our vendors to get the best prices for our supplies.

• Marsha Baer Leeds hotels , ALHC, ACS, AIRC - Claims and Preneed Service Manager - Joining Londen Insurance Group in 1991, Marsha has experience in claims, premium accounting, compliance, and corporate records. Her vast experience in these areas will help guide our claims department preneed service areas to new levels of professionalism. In this fast-paced challenging department, she works closely with the associates to deliver kindness, attention and professionalism to their clients on what could be the most difficult day in in someone's life.

We wish there were room here for us to introduce to you our entire Customer Service Team because they do such a wonderful job for you. They work very hard, and we are so proud to have them on our team.

To our customers, we say thank you for your business, and we wish to express to you that it is our pleasure to provide you the best service possible. Please contact us anytime.

Please remember, we are in Arizona and therefore do not observe daylight savings time. We are in the Mountain Standard Time Zone or the Pacific Daylight Time Zone.